Frequently Asked Questions
What is the best way to contact the ADSI team?
The most efficient way to contact us about a tech support request is to submit your information via the online form so that we can get your request into the right hands as quickly as possible.
How do I get repairs or purchase support blocks if my equipment is out of warranty?
1-hour blocks of support can be purchased in advance by visiting our online store.
Does support come with new purchases?
Service support is included during the warranty period in accordance with our Service Policy.
Free service is offered through our online support ticketing system upon warranty expiration.
Non-warranty phone support is available at our current charging rate. (as of 3/3/22 is $125/hour). Buy support by clicking here.
Phone support is available any time Monday – Friday 7:30 a.m. – 4: 30 p.m. EST (-5 GMT).
Who handles my support claims?
You will receive assistance from specialists who work with your specific equipment. This is why we require the model number and serial number for support requests. Submit a ticket by clicking here.
Do you offer maintenance?
Yes. For the cost of shipping and any parts not covered under warranties, Allen Datagraph will offer maintenance.