Why Fill Out This Form?
ADSI has joined the ranks of companies like Honda, Cisco and 3M by implementing FreshDesk™ Customer Support software. Submitting this form automatically logs your customer support request into the FreshDesk™ database. The system prioritizes and triages the request and assigns it to the best agent available for action based on the information provided in the field of the request. Providing as much information as possible makes our job easier and gets you back running faster.
Freshdesk™ enables our team to collaborate and resolve issues quickly and allows us to research a solution prior to involving you which usually saves your time. Every request you sent to our support email becomes a ticket in our helpdesk. FreshDesk’s reporting allows us to monitor our performance against preset Service Level Targets. Although we state that our goal is to respond within 24 hours we actually set our internal target at 10 business hours. During the first six months of use we met that goal 97% of the time.
In most cases the system can respond with a “canned response” solution to your request, usually in the form of a return email with or without an attached video or Technical Support Bulletin. While this lacks the security of a person on the other end of the phone, we find that in many cases this actually shortens the time the customer spends solving the problem and the solution can be saved in case it is needed in the future. Other times we may determine that it will be easier to just give you a call. In any case, if you really can’t get it solved, we are here to talk you through the solution.
For more information on Freshdesk™ Customer Support Software visit www.freshdesk.com
At Allen Datagraph we pride ourselves on the quality of our products. If you own an ADSI machine, or just have a few questions about our tech support, below are some answers to frequently asked questions for you. Also, check our service policy for more details. Allen Datagraph’s Tech Support department can be reached at 603-216-6344, Monday – Friday 7:30a.m. – 4:30p.m. EST (-5 GMT).
For support, fill out the form below, or check the FAQ section at the bottom of the page.
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